Shipping Policy


Effective Date: 16-11-2024

Shipping Coverage

We currently ship exclusively within the United Kingdom.

Shipping Costs

  • United Kingdom: Free standard shipping on all orders.
    There are no hidden fees or charges—what you see is what you pay!

Order Processing Time

  • All orders are processed within 1–2 business days.
  • Orders placed before 5:00 PM GMT will be processed the same day.
  • Orders placed after this time will be processed the next business day.

Shipping Times

Region Shipping Time Courier Service
United Kingdom 4–6 business days Royal Mail
  • Total Delivery Time: Please allow 5–8 business days for your order to arrive.

Tracking Your Order

  • A tracking number will be provided via email once your order has been dispatched.
  • Orders can be tracked using Royal Mail services.
  • For real-time tracking, please visit the Royal Mail website using your tracking number.

If you experience any issues with tracking, feel free to contact our support team.

Lost or Returned Packages

In the rare event that your package is lost or returned due to a logistical issue, we will promptly ship a replacement order before initiating any refunds or returns.

Order Modifications and Cancellations

If you’ve entered an incorrect delivery address or need to make changes to your order, contact our team at:

  • Email: contact@genesissocks.com

Please reach out as soon as possible.

  • Orders placed over the weekend will be processed the next business day.
  • While we cannot guarantee changes once your order has been processed, we will do our best to accommodate your request.

Policy Updates

We periodically update our Shipping Policy. Stay informed by checking our website for the latest information.

Contact Us

Our customer service team will be happy to help!

  • Email: contact@genesissocks.com
  • Phone: +441273004331
  • Customer Service Hours:
    • Monday to Friday: 08:00–18:00
    • Saturday and Sunday: 10:00–16:00

We aim to respond to your requests within 24 hours.

Company Information

  • Company Name: PURPLEMOON CREATIVE AGENCY LTD
  • Company Number: 15815951
  • Postal Address: 77 Bridge Ln, London NW11 0EE, Royaume-Uni