Payment Policy

Effective Date: 16-11-2024

At GenesisSocks, we strive to offer a smooth and secure shopping experience for all our customers. Please read our payment policy to understand the accepted payment methods and other important details.

Accepted Payment Method

We accept payments via PayPal, Mastercard, Visa, American Express, and Apple Pay. These payment options are securely processed through PayPal and Stripe for a fast, safe, and reliable checkout experience.

PayPal allows you to securely pay with your bank account, credit card, or PayPal balance.
Stripe manages payments made via Mastercard, Visa, American Express, and Apple Pay.

All payments are processed through secure servers with encryption to ensure your financial information is safe.

Payment Security

Your security is our priority. All transactions are encrypted using SSL technology to ensure your payment information is protected. We never store your credit card details.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation via email with your purchase details. If you do not receive this confirmation within 24 hours, please check your spam/junk folder or contact our customer service team.

Currency

All transactions are conducted in GBP (British Pounds). If you are purchasing from outside the UK, your bank may apply a currency conversion rate and/or additional fees.

Failed or Declined Payments

If your payment is declined or fails for any reason, please check:

Your account balance or card details.
That your PayPal account is verified and in good standing.

If the issue persists, feel free to contact our customer service team for assistance.

Contact Us

Our customer service team will be happy to help!

Email: contact@genesissocks.com
Phone: +441273004331
Customer Service Hours:
- Monday to Friday: 08:00 to 18:00
- Saturday and Sunday: 10:00 to 16:00

We aim to respond to your requests within 24 hours.

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